Return window
Add the number of days customers have to request a return, along with the condition and packaging requirements.
Buy with confidence
Returns & warranty.
We want every pack to arrive ready for good days. Here’s how we help when something isn’t right.
Our promise
Simple support when you need it.
Replace the draft details below with your final return window, warranty coverage, and country-specific requirements before publishing.
Refunds and exchanges
Explain how refunds are issued, how long processing takes, and whether exchanges or store credit are available.
Warranty coverage
List the coverage period and what qualifies as a manufacturing defect. Keep product-specific coverage on each product page.
Damaged or incorrect order
Contact support with your order number and photos. We’ll review the issue and explain the next step.
For a faster resolution, include your order number and clear photos when contacting support about a damaged or incorrect item.